Returns and Refunds

We do not accept returns on any made-to-order items.

If you wish to return an item for a refund or exchange an item, send us an email so we can expect your package. We will accept returns for any unused items within 14 days of receiving them. If returning items, the items must be returned to SUKIW LONDON in its original packaging and unopened.

Customers should retain evidence (confirmation email) of the items having been sent to SUKIW LONDON. No refund will be made if the items are not received by SUKIW DESIGN and no such evidence of SUKIW LONDON receiving the items is available.  

We will notify you within 24 hours of receiving your returned item of your refund status.

We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.

We accept returns and offer refunds for up to 14 days after a product arrives. After this time we cannot accept refunds or returns.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

If you would like to cancel your order then please contact us, if however your order has already been dispatched you will need to return the order to us.